Frequently Asked Questions

XOOM Energy, LLC through its family of companies is a retail electricity, renewable and natural gas provider in over 90 energy choice markets across the U.S. XOOM Energy’s family of companies includes: "XOOM Energy California, LLC", "XOOM Energy Connecticut, LLC", "XOOM Energy Delaware, LLC", "XOOM Energy District Of Columbia, LLC", "XOOM Energy Georgia, LLC", "XOOM Energy Illinois, LLC", "XOOM Energy Indiana, LLC", "XOOM Energy Kentucky, LLC", "XOOM Energy Maine, LLC", "XOOM Energy Maryland, LLC", "XOOM Energy Massachusetts, LLC", "XOOM Energy Michigan, LLC", "XOOM Energy New Hampshire, LLC", "XOOM Energy New Jersey, LLC", "XOOM Energy New York, LLC", "XOOM Energy Ohio, LLC", "XOOM Energy Pennsylvania, LLC", "XOOM Energy Rhode Island, LLC", "XOOM Energy Texas, LLC", and "XOOM Energy Virginia, LLC" (hereinafter collectively "XOOM Energy") and offers electricity, renewable and/or natural gas products in each of their respective states. We are not affiliated with, nor endorsed by, any local utility or state commission.

XOOM Energy, LLC has wholly-owned subsidiaries offering natural gas and electricity service in 19 states, plus the District of Columbia, across the U.S. totaling 90+ utilities – making XOOM Energy, LLC one of the largest energy retailers in the country.

No. You are never at risk of not having service by enrolling with XOOM Energy. Depending on your state, either collateral is posted or your receivable is secured with your local utility. In the unlikely event your account was not able to be serviced, your utility would procure and deliver to your home or business ensuring your service was not interrupted.

No. Your local utility will remain the same and will continue to deliver energy to your home or business just like they did when you bought the energy supply from them.

A fixed rate plan provides you with stability and peace of mind. A fixed rate product may be higher or lower than utility rates, but, unlike utility rates, a fixed rate product will not change during the life of your contract. You are protected against unexpected and costly price increases and have greater control over the cost of your energy.

Unlike a fixed rate, a variable rate plan fluctuates monthly and does not protect you against price volatility. This may be higher or lower than the utility rate.