HomeServe Support

HomeServe is an independent company providing emergency home repair services and protection solutions to homeowners across the U.S. Accredited by the BBB with an A+ rating, HomeServe protects over 2 million homeowners in the US and Canada and provides emergency repair plans through partners, utility companies, municipalities and directly to consumers

XOOM Energy has partnered with HomeServe to provide customers with reliable emergency repair plans that provide protection against costly and inconvenient repairs to systems through their homes and properties.

Most basic homeowners insurance policies do not cover repair or replacement of these lines. If you find you have similar coverage, you can contact HomeServe to cancel and you will receive a refund of your service agreement fee, less any claims paid (where applicable).

Your plan starts 30 days after your form is processed. You can make a service call immediately after your plan starts. During the initial 30-day review period you will receive the Terms and Conditions to help you decide if coverage is right for you.

No. Customers who sign up for these services from HomeServe will be billed directly by HomeServe.

Step 1: If you should suffer a home repair emergency after your start date that is covered by your plan, call HomeServe and one of our customer service specialists will get you started on your service call.

Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.

Step 3: Once covered repairs are completed, you just sign a form to say you are satisfied and we pay the technician directly up to the annual benefit amount.

Local, licensed and insured technicians perform all covered repairs, which are guaranteed against defects in materials and workmanship for one year.

You can let us know during your review period that you no longer want this coverage and will receive a refund of any monies paid. You may also cancel within 30 days of your start date for a full refund less any claims paid (where applicable); cancellations after the first 30 days of your coverage will result in a pro-rata refund less any claims paid (where applicable).